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Privacy Policy

Privacy Policy

Privacy Policy – Familywala.in

Effective Date: 25/08/2025

Familywala Eshop Pvt. Ltd. (“Familywala,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our Familywala mobile application, website (www.familywala.in), and related services (together, the “Platform”).

By using Familywala, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Platform:

(a) Personal Information

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Payment details (processed securely through third-party providers; we do not store card or UPI PIN details)

(b) Non-Personal Information

  • Device details (model, operating system, app version)

  • IP address and location data for delivery purposes

  • Usage data such as pages visited, search history, and app interactions

(c) Location Data

We collect your real-time location to:

  • Assign the nearest delivery partner

  • Estimate delivery time

  • Ensure timely service within 10 minutes

You can manage location-sharing permissions in your device settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver your grocery and vegetable orders

  • Verify your identity and manage your account

  • Facilitate secure payments and refunds

  • Improve app performance and personalize your experience

  • Send order updates, notifications, and promotional offers

  • Enhance safety, detect fraud, and comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share limited information with:

  • Delivery Partners – to complete your order and delivery.

  • Payment Gateways – for secure transaction processing.

  • Vendors & Suppliers – to fulfill your product orders.

  • Service Providers – for analytics, cloud storage, or SMS/email communication.

  • Legal Authorities – if required by law, regulation, or government request.

4. Data Security

We implement strict security measures to protect your information, including:

  • Encrypted transactions through SSL protocols

  • Secure servers and firewalls

  • Limited employee access to sensitive information

However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:

  • Access and update your personal information

  • Request deletion of your account and related data

  • Opt out of promotional communications

  • Restrict or withdraw consent for location tracking

To exercise your rights, you can contact us at: support@familywala.in

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve app functionality

  • Analyze usage for better services

You can disable cookies in your browser/app settings, but some features may not function properly.

7. Children’s Privacy

Familywala is not intended for children under the age of 18 years. We do not knowingly collect data from minors. If we learn that we have collected personal data from a child, we will delete it immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website/app with a revised “Effective Date.” Continued use of our services means you accept the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 support@familywala.in
🌐 www.familywala.in
🏢 Familywala Eshop Pvt. Ltd.

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