Familywala.in is a 10-minute grocery delivery platform offering daily essentials, fresh produce, and more.
We focus on ultra-fast delivery using nearby dark stores and optimized logistics.
Yes, you need an account to place orders and track deliveries.
Enter your location in the app to check service availability.
We are expanding gradually. Some areas may not be covered yet.
Typically 8 AM to 8 PM (may vary by location).
Minimum order value may vary depending on your location and offers.
No, once placed, orders cannot be modified.
Possible reasons: Item out of stock Payment failure Delivery constraints
We aim to deliver within 10 minutes. but not mandatory
Delays can occur due to: Traffic Weather High order volume
Yes, you can add instructions during checkout.
UPI, Cards, Wallets, COD (if available).
You can retry or choose another payment method.
Yes, all transactions are secured with encryption.
Go to “My Orders” → Select order → Report issue.
Report within 30 minutes for refund.
Only if damaged or spoiled.
Yes, all items go through quality checks.
Yes, we have a dedicated organic section.
Apply during checkout.
Check offer terms and eligibility.
Yes, refunds may be credited to wallet.
Use “Forgot Password” option.
Yes, contact support to deactivate your account.
Yes, via app call feature.
Yes, via app call feature.
Track order or contact support.
Yes, tipping option may be available.
Yes, we follow strict privacy policies.
Only with necessary service providers.
Through app or contact support.
Report immediately for correction.
Check internet connection or update app.
Yes.
Update from Play Store or App Store.
High demand and limited local inventory.
Yes, suggestions can be shared with support.
Yes, all partners are verified.
Based on proximity and availability.
Depends on distance, traffic, and demand.
Yes, depending on availability.
Depends on service hours in your area.
Yes, invoices are available in app.
Yes, from order history.
No, all charges are shown at checkout.
